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a presentation of ... Creative Healing, LLC

                                   Opening The Heart Of Western Medicine

... and start teaching classes now!

Even though studies show that patients who have completed advance directives experience greater quality of life when they reach the end of their days and are less likely to receive invasive treatments or intensive care, most Americans have not planned ahead and put their wishes into writing.


As a consequence the majority of Americans die in hospitals or long-term care facilities when they would prefer to remain at home for their final days. In addition, 25% of Medicare spending is for individuals in the last year of life--often for aggressive or futile care.


One solution for this problem is to help more older Americans complete their advance directives to ensure that their wishes are followed. Doctors are now being compensated for having end-of-life planning conversations with patients but are not embracing these discussions because they haven't been trained for it and they don't have enough time.

However ...

Having an End-of-Life Navigator available in the medical office could solve these problems.

What does an End-of-Life Navigator do?

  • IDENTIFY patients over 65 who have not yet completed advance directives
  • ENCOURAGE patients to begin the conversation about end-of-life issues
  • INFORM patients through monthly educational sessions on advance care planning
  • GUIDE patients in end-of-life decision-making, either in group or one-on-one appointments
  • ASSIST patients with completion of necessary paperwork like their Living Will and CPR (or DNR) Directive
  • PREPARE patients for their Advance Care Planning visit with the physician

How does an End-of-Life Navigator benefit a medical practice or clinic?

  • Patients without Advance Directives on file can be identified and encouraged to complete their paperwork
  • All eligible patients can receive necessary information about Advance Care Planning during group appointments or workshops led by the navigator
  • Save time and frustration during Advance Care Planning appointments when patients arrive well-informed and with their end-of-life wishes already determined

Who is eligible to become an End-of-Life Navigator?

A current medical office staff member (e.g. medical assistant, administrative assistant, nurse, social worker) with an interest in helping patients with end-of-life planning who has been trained to have end-of-life conversations.


In addition, life coaches, counselors, and social workers might benefit from adding this training to their set of tools for working with clients.

What does the training consist of?

1. ONLINE LEARNING: Self-paced modules that cover the following topics:

  • End-of-Life Navigator Tools
  • Overview of Advance Care Planning
  • Assessment of Patient's Values and Goals
  • Facilitating Completion of the Conversation Starter Kit
  • How to Choose a Healthcare Proxy
  • Understanding the Living Will
  • Facts About CPR
  • Preparing Patients for the Physician Visit

2. LIVE Webinar with Q & A Session (after completion of all modules)

3. End-of-Life Navigator Handbook

4. PowerPoint Slides for group presentations

5. Patient Handout Templates:

  • Educational Information
  • Patient Worksheets
  • Conversation Project Starter Kit
  • Advance Directive Forms

Are you interested in becoming an

End-of-Life Navigator?

The next class begins:


June 2016

Register Here to receive information about the next training class:

Sign up here!

* indicates required

The Benefits of an

End-of-Life Navigator...


For Physicians:

  • Saves Time
  • Saves Frustration
  • Better patient compliance with completion of Advance Directives
  • Better End-of-Life Care for patients

For Patients:

  • Access to needed information about end-of-life planning

  • Opportunity to explore options and preferences

  • Guidance for important decisions

  • Time available for questions

  • Having end-of-life wishes honored

For Navigators:

  • Additional skill set to enhance your resume

  • Opportunity to become a group facilitator

  • Satisfaction of assisting patients in one of the most important steps of their lives

  • Helping to improve end-of-life care for patients

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